I actually read through all that, and I gotta say that fucking sucks.
I was thinking about stopping using paypal since they took like $30 for themselves out of a $600 when I sold a cpu a few months ago. It's bullshit.
This wasn't a MISTAKE on my part AT ALL. All this information was clearly explained to me, when I finally found paypal's customer service number on their web site.
Ok... Let me get this straight:
*Guy wins auction, sends money to your e-mail via paypal.
*You bank the money and send him the product (account information) via e-mail.
*He files a fradulent claims report in Ebay saying your product was not as you said it was.
*Ebay works together with Paypal and retracts the money you were banking.
Am I correct so far?
Ok, what happens after this point? Ovbiously, the product has to be sent back to you.
Who sends the product back to you?
What you need to do is: File a fradulent claims report saying YOU DID NOT RECIEVE THE FULL PRODUCT BACK FROM THE BUYER.
Ebay has insurance up to a certain amount.
Ebay is completely biased against the seller because, essentially, the buyer is the one taking the risk.
You need to file a report saying that the buyer
stole from you and
did not return the full product.
Not sure there's much else you can do. Ebay's completely right when they say it's tricky because of "virutal goods".
I mean, It is possible that during the time the account was being transfered via e-mail it was hacked by a 3rd party and the Guy you sold it is telling the truth.
Obviously, that's bullshit, but the problem is: you can't proove shit. Unless you can get logs from OSI, you're best bet is to try and get something out of Ebay's seller insurance.
