I'm out of touch with the hardcore fan base? I don't know what you consider hardcore, but if I'm not a hardcore gamer I'm not sure what is. I would consider myself more hardcore than you because I own every system and I try all the games on the market, instead of boycotting games.
It's not about fucking customer server. You don't have to buy their product if you don't want and then you are not a customer. They calculated how many copies of the PC game they expected to sell and then they allocated the appropriate resources. It's called business!
